Questions & Answers

If you are not receiving EarlyWorks emails in your inbox, it may be that they have been redirected to your email’s junk folder.  If you find that legitimate emails are ending up in your junk folder, most email software will allow you to flag these emails as “Mark as not junk” so that future emails from the same person will be delivered successfully to your inbox.

Services like Gmail, and Yahoo! Mail block email before they even get to your computer.  This is to protect you from unwanted or malicious email such as phishing, scams and spam. Unfortunately, they often mistake email that you want for email that you don’t want.   Here is an explanation of how to do that for Gmail, or Yahoo! Mail –

The most likely reason your system is running slowing is a problem with your Internet connection.  The first thing to do is run a speed test to determine if the problem is the connection.  Google “speed test” for an assortment of online services that will calculate your download and upload speeds (e.g. or similar).  If the speed test results are good, then the problem may be internal to your computer or device. There may be software running in the background (e.g. updates, backups, virus scans, etc.) that is interfering with your Internet connection which, in turn, makes your Internet experience appear to be slow.

For support purposes, our staff may request that you send them a “screenshot” of a screen within EarlyWorks. The way you achieve this will depend on your computer and the operating system being used. The following article covers most situations –

EarlyWorks is an innovative early childhood education programming software application designed by experienced professionals. Through collaboration with Educators, Management and Owners of Early Childhood Education services, EarlyWorks has been designed to meet the needs of people working on the floor and in services as well as those managing the effectiveness of larger numbers of centres.

EarlyWorks takes the guess work out of programming and documentation. Educational Program and Practice is a key area for rating and assessment. With EarlyWorks your service has the tools to ensure that there is clear and concise evidence to support this area. This way you can focus training on the delivery, implementation and content of the Educational Program and Practice instead of “how to” program.

EarlyWorks is pre-populated with the Early Years Learning Framework and the My time, Our Place Framework for School aged children. However, EarlyWorks can support ANY framework. Simply let our friendly support staff know which framework you require (QKLG, Te Whariki, EYFS & DM, Common Core Curriculum, etc) and we’ll set everything up for you. You can also customise the outcomes yourself, if required.

Easy. We can provide access to EarlyWorks for managers and educators who need to view and/or update information across multiple centres.

EarlyWorks encourages and supports the continuation of learning between centre and home environments by allowing families to stay informed of their children’s learning journey.

Families can be allocated a secure personal login which allows them to make contributions, suggestions and share information relating to their child/ren.

We offer phone and email support for any issue relating to EarlyWorks. We are always keen to assist and make sure you are getting the most out of EarlyWorks.

When you first purchase EarlyWorks we are happy to provide you with a free training session to ensure get the most out of EarlyWorks. This will generally be done via teleconferencing software such as WebEx or GoToMeeting. If you haven’t used these tools before, don’t panic. We’ll guide you through the process.

We will also provide a “Quick Reference Guide” to all services for both Managers and Educators.

If you require on-site or specialised training, just contact our support staff who will be able to organise something for you.

The great thing about EarlyWorks is that it is so simple to use, you’ll be up and running in no time.

You can access EarlyWorks using any computer, tablet or smartphone provided you have a reasonable Internet connection . The device must have a modern web browser installed such as Internet Explorer, Chrome, Safari or Firefox, supporting HTML5, CSS3, JavaScript and Cookies. Viewing and editing of generated documentation requires the use of Microsoft Word (or compatible) word processing software.

The security of your data is extremely important to us. Your login details are authenticated using best practice Microsoft ASP.NET Forms Authentication methods. User passwords are not stored as clear text and are encrypted using industry best practice one-way Salt + Hash encryption. All application transactions are secured using GeoTrust 128 bit SSL Certificate security. All data is stored on servers located within Australia.

Yes. For ease of access we recommend you bookmark the EarlyWorks login page and create a link to the application via an icon on your device’s home screen.

iOS Home Screen Installation Instructions:

  1. Using Safari, navigate to
  2. Tap on the “Send to” (bottom centre) button of the browser screen.
  3. Tap on the “Add to Home Screen” button.
  4. Change the text “Log in – EarlyWorks : Early…..” to just “EarlyWorks”.
  5. Tap on the “Add” button at the upper right.
  6. Now run the EarlyWorks from the icon on your home screen.

Android Home Screen Installation Instructions:

  1. Using Chrome, navigate to
  2. Bookmark the site.
  3. Change the text “Log in – EarlyWorks : Early…..” to just “EarlyWorks”
  4. Long hold on home screen.
  5. Tap shortcut.
  6. Pick the bookmark for this site.
  7. Now run EarlyWorks from the icon on your home screen.

Yes.  You can flag an observation as either group or individual.

As EarlyWorks is cloud based it is necessary to have an internet connection. You will not be able to access this system offline.

All observations and documentation belong to the service. This is the same as children’s paper based files currently held by an individual service. It is possible for families to save or print their child’s images or observations whilst they have an active login. Services are also able to print child portfolios for families. Once a child or Educator leaves, their login needs to be made inactive.

No, but it is possible for services to export individual child profiles which detail the child’s current learning, interests, knowledge, goals, etc. This is particularly useful to support children’s transition to school.

Child Initiated:
By writing your child or group observations and planning for your extension / follow on / next experience. EarlyWorks collates this information into your program – effectively creating your program for you from what you have already input.

Family Input, Educator led or Intentional Teaching:
Simply input the planned the experience, select the intended outcomes and select “Family input” as the preceding experience.

Cloud based access means that managers, educators and families can view a child’s progress at anytime, anywhere and on any computer connected to the Internet including tablets and smartphones.

Yes. EarlyWorks provides a simple data import facility allowing you to upload Child and Staff information as required.

EarlyWorks is not designed to allow for the bulk downloading of child information by families.  If families want to store specific information on their computer, it is recommended they do this on an ongoing individual basis using the Save, Print or Print To PDF feature from their browser.

If you don’t remember your password, click the “Forgot your Password” link on the EarlyWorks login page. You will then be emailed a temporary password which you will need to change the next time you login.

This appears to be an issue with the Google Chrome browser.

To resolve, use an alternative browser


Open the ‘3-bar’ drop down menu at the top-right of the Chrome Window, select Settings >Advanced Settings and then unchecked the “Use hardware acceleration when available” box near the bottom of the page.

Yes, but just remember that most modern smartphones and tablets will record video at a quality that creates a large file.  Even a 10 second file may take up 20Mb or more.
We recommend you download a video compressor app (there are quite a few available) and compress your file to a size less than 4Mb before uploading to EarlyWorks.